Shipping & Delivery

Shipping Information:

At TheLeatherExpress.Uk, we are committed to delivering your products promptly and securely. We charge a flat rate of £50 for delivery, ensuring that your items arrive in pristine condition within 7 to 10 business days. This fee supports our dedication to premium packaging and careful handling, ensuring your purchase is well-protected throughout transit.

Courier Service:

 To provide a reliable and efficient delivery experience, we use leading courier services such as:

  • DHL

  • FedEx

  • UPS

    We reserve the right to select the courier that best facilitates the efficient delivery of your order.

APO/PO Box Addresses:

 For security and logistical reasons, we do not deliver to APO, FPO, or PO Box addresses.

Duties & Taxes:

 All orders are shipped on a Delivery Duty Unpaid (DDU) basis. Any customs duties, VAT, or additional import charges imposed by UK customs are the responsibility of the buyer. Please check with HM Revenue & Customs to determine applicable charges before placing your order.

Complimentary Items:

 Orders exceeding 10 products do not automatically include complimentary items. Exceptions may apply in cases approved by our customer support representatives.

Other Policies:

  • Once payment is received, you will receive an email confirmation of your order.

  • Once the order has been shipped and a tracking number is provided, it is the customer's responsibility to follow up with the courier company. If the order is placed on hold due to any reason or delivery is attempted when the customer is unavailable, it is the customer's duty to coordinate with the courier for rescheduling.

  • If delivery attempts fail multiple times, the courier company may dispose of the parcel. In such cases, we are not responsible for lost or undelivered orders.

  • Multiple orders shipping to the same address may be combined into a single shipment at our discretion (unless otherwise instructed).

  • Once an order is dispatched, the delivery address cannot be changed. Customers must contact the respective courier company for further assistance.

Tracking Information:

 Your tracking details will be emailed to you once your order has been handed over to the carrier. Please allow 24-48 hours for tracking updates to appear. If after 48 hours no updates are available, please contact our customer support team at info@theleatherexpress.co.uk.

Delivery Estimates:

 Delivery times for each courier are estimates only. Most orders will be delivered within the expected timeframe. However, delays due to weather, customs processing, or unexpected carrier issues may occur. Please refer to your tracking number for real-time updates.

Signature on Delivery:

 All orders over £450.00 will require a signature upon delivery to ensure secure receipt of your purchase.

For any further queries, feel free to contact our customer service team at info@theleatherexpress.co.uk.