Return & Exchange Policy

Thank you for shopping with The Leather Express UK. We are dedicated to providing a seamless and hassle-free return and exchange process for our valued customers. Please read our policy carefully to understand your rights and responsibilities.

This policy applies to customers in the United Kingdom.

Return Policy

Eligibility:

  • Returns are accepted within 20 days from the purchase date.

  • Items must be unused, in original condition, and in original packaging.

  • A valid proof of purchase (order number or receipt) is required.

Process:

  • Customers can initiate a return within 20 days of receiving their order.

  • The customer is responsible for return shipping costs unless the return is due to a defect or shipping error.

  • Most packages include a return label; if not, email us at info@theleatherexpress.uk to receive a digital return label.

Refunds:

  • Once we receive and verify the returned item, a refund will be processed within 10 business days to the original payment method.

Legal Compliance

  • We comply with all applicable UK consumer protection and return regulations.

  • Customers have the right to return items within 20 days of receiving their order.

  • The cost of returning items is the customer’s responsibility, except in cases of defective or incorrect products.

  • If your package does not include a return label, contact us at info@theleatherexpress.co.uk to request one.

  • Refunds will be issued within 10 business days after we receive and verify the return.

Exchange Policy

Eligibility:

  • Exchanges are accepted within 20 days of purchase.

  • Items must be unused, in original condition, and in the original packaging.

  • Proof of purchase is required.

Process:

  • Follow the same procedure as for returns.

  • If the requested item is out of stock, we will offer an alternative option or a refund.

Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged, except in cases of manufacturing defects or shipping errors:

  • Customised or personalised products

  • Final sale or clearance items

Return & Exchange Process

To initiate a return or exchange, follow these steps:

  1. Contact our customer support team via email to notify us of your request.

  2. Provide your order number, item(s) for return/exchange, and the reason for return.

  3. Wait for instructions from our customer support team on how to proceed.

  4. Securely pack the item(s) in the original or suitable packaging to prevent damage.

  5. Ship the item(s) using a trackable and insured shipping method. The customer bears return shipping costs unless due to a defect or shipping error.

  6. Once received and inspected, we will process your refund or exchange accordingly.

Refund & Exchange Resolutions

Refunds:

  • Refunds will be credited to the original payment method.

  • Processing times may vary depending on your financial institution.

Exchanges:

  • If eligible, the new item(s) will be shipped as soon as possible.

  • If the requested item is unavailable, we will contact you with alternative options.

Damaged, Defective, or Incorrect Items:

  • If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

  • We will provide instructions on returning/exchanging the item at our expense.

Contact Us

If you have any questions or require further assistance, please contact our customer support team via email or phone.

Thank you for choosing The Leather Express UK. We appreciate your understanding and cooperation in following our Return & Exchange Policy.